Which Manual is best for your business?
The following gives an indication of the personalities and qualities of each manual, enabling you to choice which manual will best suit the needs of your business.
Spa Policies and Procedures Manual
- Thorough and detailed - over 300 pages. This is the consummate professional guide.
- Designed for Spas situated within hotel/accommodation environments
- Designed for larger Spas with complex operations
- Designed for Spas with changing facilities and relaxation areas
- Designed for Spas with 5 or more treatment rooms
- Designed to master 5 star standards and service
- Manual includes skin care and a full array of body treatments
- Includes a full selection of position descriptions
- Performance Management System that link achievements in 3 critical key performance areas to salary
- Mystery Guest program
Skin and Body Treatment Centre Manual
- A concise version of the Spa Policies and Procedures Manual ñ approx 200 pages
- Designed for the operations and specific needs of smaller Urban Spas, Treatment Centres or Salons
- Focuses on the core issues that affect smaller business, allowing you to focus on mastering the foundations of your business.
- Designed for centres with or without changing facilities and relaxation areas
- Designed for centre with up to 5 treatment rooms
- Designed to create 5 star standards and service, within more intimate facilities
- Performance Management System