Benefits of Operating Manuals

Minimise operational stress

Enjoy peace of mind and take away the stress of worrying about unforeseen challenges that may occur, due to lack of training, systems and structure. Your team know what to do and are competent in managing any given situation, allowing the business to run smoothly and efficiently without you there, giving you freedom to grow your business and your vision.

Increase profits through efficiency & professionalism

Benefit from efficiency in the day to day running of the business by ensuring consistently exceptional staff performance and the return of delighted guests who refer your business, less costly operational errors through the use of effective administration systems, less product wastage through effective stock control systems and less staff turnover through a clear vision and professional guidelines.

Cost effective solution

Save valuable time by benefiting from over 10,000 hours already invested by Spa Solutions and key industry experts over the last 8 years. The investment in licensing the manuals is about 1/10th the cost of producing them in-house; leaving you time to grow your business and giving you peace of mind.

Increase your return on investment

Implementing an effective Policies and Procedures Manual is an investment in your business that not only adds value to the day to day running of the business through efficiency and professionalism, it increases the saleable price of the business, thus increasing your Return on Investment.

What sets us apart

Vision with Experience and Heart

Meaghan South leads her businesses with heart and passion. She believes in actively engaging her team in the vision of the Spa, embracing excellence for guests service, creating clarity upfront with team members and giving them the tools they need to shine. Once your team is engaged in your Vision, the manuals are your support system to implement this vision, consistently and successfully.

Award Winning Operational Expertise

Over the last 8 years these systems have been developed, refined and implemented at The Dome Retreat where Meaghan has won a host of national and International awards including Australian Spa of the Year, APAA and Pevonia and Top 10 Global Urban Spas, Conde Naste. Whether you have a larger resort Spa or an Urban Spa, feel confident that you are implementing into your business best practice from experience and knowledge.

Easy to implement and use

These systems have been developed with your Spa business in mind. They have been successfully customised and implemented into many 5 Star and Urban Spas complimenting their concept, vision and varying operational requirements. They are written clearly and succinctly for easy understanding and are delivered in both hard copy folder and Word format to make customisation simple.

Stay ahead with Updates

By licensing our Spa Business Systems you automatically receive a yearís subscription to updates on procedures, legislation and the latest industry information. We are committed to providing our partners with the up to date information, support and inspiration needed to create stellar success.

Support your Team to Shine

Starting with clarity in Employment Agreements and Induction processes through to Performance Coaching and Performance Pay Systems, we give you the tools and ongoing support to develop a team thatís high performing and living the essence of your vision while being loyal and committed.

Training Tools

Regular training sessions utilising the proven training systems within the manuals gives you an inbuilt training system to ensure standards are constantly achieved in your business. Your team will have the tools they need to shine and achieve their targets. Effective training is also a key to keeping your team satisfied and loyal.